Conflict Management

Conflict reduces productivity.  It is part of many people's work environment - whether it is with angry clients or tricky staff. This one-day course will help people to manage potentially difficult situations with calm, care and confidence.

What does the course cover?

  • What causes conflict?
  • Internal and external conflict
  • Effects of conflict
  • Assessing our preferred way of dealing with conflict
  • Saving time - how to deal with conflict early
  • Strategies for dealing with conflict
  • Communication skills to enhance how we deal with conflict
  • The role of body language
  • Managing emotional behaviour
  • Techniques to remain calm
  • Skills practice in a supportive environment, using real-life scenarios
  • Action planning

Who is the course for?

Staff, supervisors and managers who face conflict within teams and departments. Also suitable for customer service staff dealing with difficult clients.

How long does the course last?

6 hours.

How much does it cost?

We aim to be competitive. Please contact us for details.

How do I book?

Simply call 01780 766461 now, or email
info@simply-training.co.uk or fill out the form below. All of our courses can be run at times and dates that best suit you.





Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details

Book Now!
01780 764063
info@simply-training.co.uk
Conflict Management

"This course gave me the confidence to deal calmly and effectively with aggressive customers and tricky members of staff.”

John Bilton
Leicester

Did you know?

We also do courses in Management and Personal Development and Lone Working.

VAT is added to all our prices, at the current rate