Conflict Management
Conflict is part of many people’s work environment - whether it is with angry clients or tricky staff. This one-day course will help people to manage potentially difficult situations with calm, care and confidence.
What are the benefits of attending the course?
This course will help participants to:
- Handle conflict confidently and calmly
- Deal with conflict early before it escalates
- Select appropriate skills to handle conflict
- Manage emotional behaviour rather than emotional people!
- Work safely - alone
- Save time - conflict holds back productivity
What does the course cover?
- What causes conflict?
- Internal and external conflict
- Assessing our preferred way of dealing with conflict
- Strategies for dealing with conflict
- Communication skills to enhance how we deal with conflict
- The role of body language
- Techniques to remain calm
- Skills practice in a supportive environment, using real-life scenarios
- Action planning
How long does the course last?
One day
Who is the course suitable for?
Supervisors and managers who face conflict within teams and departments.
Also suitable for customer service staff dealing with difficult clients.
How much does it cost?
We always aim to be competitive. Please contact us for details.
Is the course accredited?
All our courses can be endorsed by the Institute of Leadership and Management (ILM) giving you the assurance of great quality training and a nationally recognised qualification.
How do I book?
Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details