Customer Service Training
This course helps participants manage the customer care process and deal confidently, proactively and effectively with all their customers.
The benefits of attending
This course will help participants to:
- Proactively identify customers’ needs
- Use their initiative to meet customers’ needs
- Create a great first impression
- Deal professionally with all customers
- Select the appropriate words, voice tone and body language with customers, whether face to face or on the telephone
- Handle customer complaints
- Be more motivated to deliver great customer service
Course content
- What does great customer service look like?
- Who are our customers?
- How can we keep the customer happy?
- The difference between proactive and reactive customer service
- Meeting customer needs versus following procedures – is there a conflict?
- First impressions count
- Listening skills
- Telephone techniques
- Responding to the different challenges customers can present
- Dealing with customer complaints
- Action planning
Who is the course suitable for?
Anyone who deals with customers – whether internal or external, so that’s all of us!
How long does it last?
One day
How much does it cost?
Please contact us for details of our competitive prices.
Is the course accredited?
All our courses can be endorsed by the Institute of Leadership and Management (ILM) giving you the assurance of great quality experience and a nationally recognised qualification.
How do I book?
Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details