Leadership Development Programmes
Whether new to the job or a well-established manager, the responsibilities of management can be a challenge. Our Leadership Development courses give you the skills and techniques you need to be an effective manager.
Outstanding customer service leads to better business. This course enhances your skills.
What does the course cover?
The course comprises 4 modules:
1) Responsible Leadership and Management
- Develop a flexible leadership style
- Work with team strengths and weaknesses
- Build team effectiveness
- Motivate individuals and team
2) Manage confidently through effective communication
- Communicate effectively – talking and listening
- Take responsibility – the impact of different communication styles
- Overcome misunderstandings
- 10 steps to handle conflict
3) Performance management
- Setting goals and SMART objectives
- Performance management
- Deal with underperformance
- Give and receive feedback
- Effective decision-making: take and implement tough decisions
- Solve problems
- Turn dissatisfaction into a positive
4) Time and self management
- Proactive time management
- Delegation
- Self management – developing a professional attitude and positive state of mind
- Anchoring techniques - mental strategies for dealing with difficulties and disappointments
- Understanding reactions to change
- Dealing with the impact of change
Who is the course suitable for?
Supervisors and managers who would like to see their leadership and people skills develop further and improve their team’s overall performance.
How long does the course last?
Usually two to five days depending on the needs of the participants and the business. Courses are tailored to suit.
How much does it cost?
Please contact us for details of our competitive prices.
Is the course accredited?
All our courses can be endorsed by the Institute of Leadership and Management (ILM) giving you the assurance of great quality experience and a nationally recognised qualification.
How do I book?
Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details