Negotiation Skills
Build up your negotiation skills! Develop strategies, listening skills and confidence. See how to achieve long-lasting success using a range of negotiating techniques.
How will this course help?
The course will help participants to:
- Negotiate with confidence
- Develop lasting relationships with those they negotiate with, whether staff, clients, suppliers and colleagues
- See what the other person really wants
- Handle objections
- Use concessions powerfully
- Work for a solution which benefits both sides, ie“win-win”
What does the course cover?
- The theory of negotiation
- What do we mean by win-win?
- Structuring negotiation
- Preparing to negotiate – what are our objectives and what are the client’s likely objectives?
- Listening to and making use of a client’s words and body language
- Handling objections powerfully
- Understanding what concessions we have and when to use them
- Closing the deal
- Identify how a client makes decisions during negotiation
- The opportunity to practise these skills in a safe, supportive environment
Who is the course suitable for?
Supervisors and managers who negotiate with colleagues, as well as those staff involved in negotiating with external suppliers, buyers, stakeholders etc.
How long does it last?
One day
How much does it cost?
Please contact us for details of our competitive prices.
Is the course accredited?
All our courses can be endorsed by the Institute of Leadership and Management (ILM) giving you the assurance of great quality experience and a nationally recognised qualification.
How do I book?
Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details