Introduction to Selling
Learn how to improve profitability, create opportunities and sell with confidence during this one-day course.
How will this course help?
The course will help participants to:
- Create a good impression with customers
- Use a 5 step sales process, proven to improve results
- Adapt their communication style to the customer’s
- Identify and maximise opportunities to sell
- Listen to what a customer really wants
- Sell the benefits of products rather than just features
- Overcome objections to buying
What does the course cover?
- First impressions
- Building rapport
- Matching the client’s communication style to improve rapport
- Communication skills
- Steps of the sale
- Matching needs with benefits
- Overcoming objections
- Cross selling
- Closing the sale
- The opportunity to practise these skills in a safe, supportive environment
Who is the course suitable for?
Anyone who interacts with customers, whether sales staff, customer service staff, account managers who would like to see sales improve.
How long does it last?
One day
How much does it cost?
Please contact us for details of our competitive prices.
Is the course accredited?
All our courses can be endorsed by the Institute of Leadership and Management (ILM) giving you the assurance of great quality experience and a nationally recognised qualification.
How do I book?
Our courses can be held on-site, at a time and date to suit your business. We aim to provide excellent value for money. Open courses are available for some subjects. Please click here for details